Hillhatch™ · Customer Protection
Return & Refund Policy
Please review this policy before requesting a return, refund, or replacement.
Last updated: September 30, 2026
Contact us first.
Email service@hillhatch.com with your order number, product name, reason for the request, and photographs where relevant. Do not send an item to an address that has not been confirmed by our team.
Return condition.
Unless an item is defective, damaged, incorrect, or covered by an approved exception, returned sunglasses should be unused, clean, complete, and in their original packaging where reasonably possible. Items damaged through misuse, alteration, improper care, or ordinary wear may not qualify for a refund.
Refund review.
After an approved return is received and inspected, we will review the request and notify the customer. Approved refunds are generally issued to the original payment method. Processing time may depend on the payment provider.
Damaged or incorrect items.
If sunglasses arrive damaged, defective, or different from the item ordered, contact service@hillhatch.com promptly with photographs and order details.