Order processing.

Orders are reviewed and prepared after successful checkout and payment authorization. Processing times may vary because of product availability, order volume, weekends, holidays, and operational circumstances.

Shipping charges and estimates.

Available shipping methods, charges, destinations, and estimated delivery times are displayed at checkout when available. Estimates may be affected by carriers, customs, weather, holidays, incorrect addresses, or events outside our control.

Tracking and delivery.

• Tracking information may be provided when available.
• Customers should monitor tracking updates.
• Carrier scans may appear before a package is located.
• Contact service@hillhatch.com if a shipment is delayed, lost, damaged, or incorrectly delivered.

Address accuracy.

Customers are responsible for providing a complete and accurate delivery address. Once shipped, an address change may not be possible.